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Doppler has adapted its Websites to the requirements of the General Data Protection Regulation (GDPR) (EU) 2016/679 of the European Parliament and the Council of 27 April 2016 on the protection of natural persons to offer maximum guarantees to all our users, customers and subscribers, inside and outside the European Union (EU).
Doppler guarantees that your privacy and your rights are respected when you use our services
In our Websites the personal data of users and subscribers is respected and taken care of and, therefore, we apply very strict principles to guarantee your privacy.
When you provide your information on this website you should know that:
• We never ask for personal information unless it's really necessary to provide the services that you require.
• We never share personal information about our users and subscribers with anyone, except to comply with the law or in case we have your express authorization.
At Doppler we take your privacy extremely seriously and never sell lists or email addresses or make any use of your information without notifying you in advance and requesting your free, express and informed consent.
We recommend that you apply these same principles in the campaigns you do with Doppler and respect the rights of your users and subscribers. Doppler has no direct relationship with your users and subscribers or with any other person who is not the subscriber of the service and, for that reason, you are solely responsible for making sure you have the corresponding permission to collect and process information about those people.
When we say 'We', 'us', 'our' and 'Doppler' we mean Doppler LLC, a limited liability company located at 17806 IH-10 W Suite 300, San Antonio, Texas, 78257, United States.
We provide online platforms that you can use to market or keep in touch with other people, including creating, sending and managing emails and other information related to your Subscribers (the 'Services').
When we say 'User', we are referring to the person or entity that is registered with us to use the Services. A 'Subscriber' is a person who is contacted through our Services, or a person with whom you can contact sometime in the future through the use of our Services. In other words, a Subscriber is anyone on your Distribution List or someone who you have given us information about. 'Personal information' means any information that identifies or may be used to identify you or a Subscriber, directly or indirectly, including, among others, first and last name, date of birth, email address, gender, occupation or other demographic information. A 'Distribution list' is a list of subscribers and all associated information related to those subscribers (e.g., email addresses).
We offer our Services through the following websites https://www.fromdoppler.com/en/, https://app2.fromdoppler.com/, https://app.fromdoppler.com/, https://blog.fromdoppler.com, https://help.fromdoppler.com/en/, https://www.dopplerrelay.com/en/, https://help.dopplerrelay.com/en/, https://blog.dopplerrelay.com, https://app.dopplerrelay.com, https://www.doppleracademy.com y https://www.goemms.com (hereinafter 'Websites' or 'Website').
By providing the Services, and as described in more detail below, we may collect personal information about a visitor to the Website, user, person or email address related to a distribution list or subscriber.
Who is the Doppler Representative for the U.S. according to the Principles to respond to inquiries or complaints?
According article 27 of the GDPR, the supervisory authorities and the persons whose personal data are being processed by Doppler can contact Doppler's representative cited on all matters related to the processing of data of European citizens to ensure compliance with the GDPR.
Doppler will treat the personal data that the user or subscriber provides through the corresponding forms or have been generated as a result of browsing or using the Services to the extent that there is a legal basis for each treatment, as established in the General Data Protection Regulation (GDPR). Likewise, we treat your information with the purpose described in this Policy in accordance with the following legal terms and conditions that allow us to legitimize said treatment:
We request your consent to treat your information for certain purposes and you have the right to revoke your consent at any time. For example, we ask for your express consent to offer promotional information about our services, products or activities or others that we recommend, or to subscribe to our newsletter, participate in events, training and webinars.
We treat your information to defend our legitimate interests and those of third parties, such as meeting obligations with our customers, business partners, developers and rights holders, and responding to legal claims, including investigating possible breaches of the applicable terms of service.
We treat your data to provide you with the service you have hired, including order management, payment and all operations related to the contract. This includes sending you emails, invoices, receipts, bad debt notices and letting you know if we need a different credit card number. We use third parties for the secure processing of credit card transactions, and we send billing information to those third parties to process your orders and payments by credit card. This may include the development of tools and algorithms to help us prevent violations.
Also to also allow our Users to use the Services to communicate with their Subscribers. This also includes, for example, adding information about your use of the Services or visiting our website and sharing this information with third parties to improve our Services. When we have to share personal information with third parties, we take steps to protect your information by requiring these third parties to sign a contract with us that requires them to use the personal information we transfer to them in a manner consistent with this Policy.
We will treat your data to comply with a legal obligation that requires it, for example, to respond to a legal process or a request from a competent supervisory authority, such as:
• Protect the rights and safety of our Users and third parties, as well as ours.
• Comply with legal requirements, including compliance with court orders, valid discovery requests, valid citations and other appropriate legal mechanisms.
• Provide information to representatives and advisors, including lawyers and accountants, to help us meet legal, accounting or security requirements.
• Prosecute and defend a court, arbitration or similar legal procedure.
• Respond to legal requests from public authorities, including complying with the requirements of national security or compliance with the law.
Specifically, Doppler collects and uses your personal information in the following ways:
Purpose: We collect this information to be able to offer you and provide you the requested service.
Purpose: We use this data to obtain statistics and navigation analysis, user behavior and to know how they interact on our website in order to improve our services.
When you create a Subscriber List or an email marketing campaign with the Services, we can access the data in your list and the information in the email. If a Subscriber chooses to use the 'Forward to a Friend' (FTF) link in an email campaign that they send, they will allow the Subscriber to share their email content with people who are not on their Distribution List. When a subscriber forwards an email to a friend, we don't store your friend's email address, and no one is added to any distribution list as a result of the FTF. The user who created the email campaign only sees an aggregate amount of times that their Email Marketing campaign was forwarded by a subscriber and does not have access to the email addresses used to share or receive that forwarded content.
We may receive information about how and when you use our Service, store it in log files or other types of files associated with your account, and link it to other information we collect about you. This information may include, for example, your IP address, time, date, browser used and the actions you have taken within the app.
Purpose: This type of information helps us improve our Services for you and for all our users.
We may obtain information about you or your subscribers from third-party sources, such as public databases, social media platforms, third-party data providers and our co-marketing partners. We take measures to guarantee that said third parties are legally authorized or obliged to disclose this information to us. Examples of information we may receive from other sources include: demographic information, device information (such as IP addresses), location, and online behavioral data (such as information about the use of social networking websites, page view information, and search results and links).
Purpose: We use this information, alone or in combination with other information (including personal information) that we collect, to improve our ability to provide interesting marketing content for you and to develop and provide you with more relevant product functions and services. For example, we use this information to develop tools that help you to know your subscribers and thus send them more relevant content.
When you use the mobile apps that we implement, we can collect information about the type of device and operating system you use or ask if you want to receive automatic notifications. If you have opted for these notifications and no longer wish to receive them, you can deactivate them through your operating system. We don't request, access or track location-based information from your mobile device at any time while downloading or using our mobile apps or services. We can use analysis software to better understand how you use our app, how often you do it, and other performance data.
In addition to the expressed purposes, Doppler may use your personal information in the following cases and with the corresponding purposes:
For example, when you visit our Website and provide us with your contact information, we will ask for your consent to be able to send you an email inviting you to create an account in the tool. If you use any of our Services and believe that you can benefit from the use of another Service that we offer, we can send you an email about it. You can stop receiving our promotional emails by following the unsubscribe instructions included in each email we send you. In addition, we may use the information we collect to advertise our Services or suggest additional features of our Services that you might consider using.
We seek to comply with our obligations in cases of onward transfers to third parties and have contractual or similar arrangements with these third parties for this purpose.
You have the right to obtain confirmation on whether Doppler is treating personal data that concerns you or not. For this you can access your personal data, as well as request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes that it was collected. We are committed to following the Principles under the Privacy Shield, including your right to access to your personal data. We will cooperate with you, but may deny access to your data under limited circumstances in compliance with the Privacy Shield. Under justified circumstances, we may charge a fee as permitted by the Privacy Shield to provide you with access to your personal information.
In certain circumstances, you can request the limitation of the processing of your data, in which case we will only keep it for the execution or defense of claims. Also, you can oppose the processing of your data in justified cases. Doppler will stop processing the data, except for legitimate, imperative or necessary reasons.
You can also request the portability of your data, as well as add or update the information and close your account. If you decide to close your Doppler account, we will deactivate it and remove your profile information from the active view.
If you are registered as a user or subscriber of Doppler, you will have the opportunity to cancel your subscription to the promotional messages in each of the emails that we send you.
European citizens will also have the right to effective judicial protection and to file a claim to the corresponding supervisory authority, if they consider that the processing of personal data that concerns them violates the General Data Protection Regulations (GDPR).
At all times, you will have access to your information to the fullest extent required by the Privacy Shield.
You can review your privacy options and exercise these rights as follows:
To review, correct, update, delete, modify or oppose the use or processing of personal information that you have provided us, you may do so through the following email: [email protected]
Also, if you are a User of Doppler Services, you have the possibility to update your profile, privacy options and your personal information at any time by entering your account's control panel, in the section: Account Preferences. If you are a Subscriber, you must send us an email to [email protected]
If you have privacy problems in relation to accessing or correcting personal information, you can contact us by writing to the following email address [email protected] or contact the Representative of Europe: Doppler Spain, Villarroel 145 4th Floor 5a, 08036, +34674722211. You can also contact our Representative for the US: +1.210.807.3530 (Tel); 866.523.0282; [email protected]; or [email protected]
The services offered by Doppler are not aimed at children under 18 and Doppler does not promote or market services to minors. If you believe that we have mistakenly or accidentally collected personal information from a minor through our Website without the corresponding consent, you must notify Doppler by writing an email to [email protected] so that we can immediately delete the information from our servers and make any other necessary corrections. In addition, you can use the same communication to request the removal of content or information that has been published on our website when the registered user is under 18. You must bear in mind that these requests do not guarantee the complete removal or the exhaustive deletion of the content or of the information, since, for example, part of the content may have been published by another user.
(a) Blog. We have a public blog on our website. Any information included in a comment on our blog can be read, collected and used by anyone. If your personal information appears on our blogs and you want it deleted, you can do so through our contact email: [email protected]
(b) Social media platforms and widgets. Our website includes social media features. These features can collect information about your IP address and what page you are visiting on our Website and can set a cookie to ensure that the function works correctly. The features and widgets of social media are hosted by a third party or hosted directly on our Website. We also maintain a presence on social media platforms. Any information, communication or material that you send us through a social media platform will be done at your own risk without any expectation of privacy. We can't control the actions of other users of these platforms or the actions of such platforms. Your interactions with these platforms are governed by the Privacy Policies of the companies that provide them.
According to the uses of personal information, we may transfer your personal information or the information of your subscribers to companies that help us to promote, provide or support our services or the services of our users ('service providers').
All service providers enter into an agreement with us that protects personal information and restricts the use of any personal information in accordance with this policy.
As part of our Services, we may use and incorporate into the features the information we have collected about the Subscribers. We may share this information, including Subscriber's email addresses, with third parties online with approved uses for the purposes described in this Policy:
Sometimes, we share your information with our third-party service providers, who help us provide and support our services. For example, if it's necessary to provide you with something you have requested, we may share your personal information and that of the Subscribers for said purpose. As with the other third parties with whom we work, these third-party service providers enter into an agreement that requires them to use your personal information only for the provision of services to us and in a manner consistent with this policy. Examples of service providers include payment processors, hosting services, and content delivery services. For more information please visit: https://www.fromdoppler.com/en/email-marketing-integrations/)
From time to time, we may offer surveys, contests, sweepstakes or other promotions on our website or through social media. Participation in our promotions is completely voluntary. The information requested may include contact information such as your name, address, date of birth, telephone number, email address, username and similar details. We use the information you provide to manage our promotions. We may also, unless prohibited by law or regulation, use the information provided to communicate with you or others. We may share this information with our affiliates and other organizations or service providers in accordance with this Policy and the published standards for promotion.
A distribution list can be created in several ways, for example by importing contacts such as through csv. Your distribution lists are stored on a secure Doppler server and under no circumstances we sell or offer them to third parties. If someone on your distribution list complains or contacts us, we may contact that person. Only authorized employees have access to view the distribution lists. You can export (download) your Doppler distribution lists at any time.
• Bill or collect money owed to us.
• Send you system alert messages.
• Communicate with you about your account.
• Send you informative and promotional content.
If we detect abusive or illegal behavior related to your distribution list, we may share it, in whole or in part, with the affected ISPs or anti-spam organizations.
Doppler is committed to the security of your personal information and has physical, administrative and technical measures designed to protect your personal information and ensure the integrity, availability and confidentiality of personal data that you trust to Doppler.
Doppler uses security protocols and standard mechanisms to exchange the transmission of confidential data, such as credit card data. By submitting confidential personal information, such as your credit card number on our site, we encrypt it using SSL (Secure Socket Layer) technology. Doppler security policies cover security management for both internal operations and services. We take reasonable and appropriate measures to protect personal information against loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the risks involved in processing and the nature of the personal information.
Our credit card processing provider uses security measures to protect your information, both during the transaction and once it`s completed. Our provider is certified as compatible with card association security initiatives, which include security and compliance information for Visa cardholders (CISP), MasterCard® (SDP) and Discovery information security and compliance (DISC). If you have any questions about the security of your information, you can contact us at [email protected].
Doppler accounts require a username and password to log in. You must keep your username and password secure, and never reveal them to a third party. Because the information on your distribution lists is sensitive, the account passwords are encrypted, which means we can`t see your passwords or resend forgotten passwords, we can only reset them.
Doppler evaluates and responds promptly to incidents that create suspicions of unauthorized handling of service data. Doppler makes sufficient efforts to be informed of such incidents and, depending on the nature of the activity, define escalation paths and response teams to address the incidents.
If Doppler determines that your service data has been misappropriated (even by a Doppler employee) or incorrectly acquired by a third party, Doppler will immediately inform you of such misappropriation or acquisition.
Doppler will keep your personal information for as long as your account is active; as necessary to provide you products or services; as necessary for the purposes described in this Policy or at the time of collection; as necessary to comply with our legal obligations (for example, to respect rejection), resolve conflicts and apply our agreements, or to the extent permitted by law.
At the end of the conservation period, Doppler, will delete your personal information as scheduled to make sure it can't be rebuilt or read.
Our servers and offices are located in the United States, so your information can be transferred, stored or processed in the United States. Data protection and privacy are extremely important to us, so we take many measures to protect your privacy. By using our website, you understand and agree to the collection, storage, processing and transfer of your information to our facilities in the United States and to third parties with whom we share it as described in this Policy.
According to Texas law, its residents have the right to request in writing from the companies with which they have an established business relationship, (a) a list of categories of personal information, such as name, email and mailing address and the type of services provided to the customer, that a company has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the purposes of direct marketing of third parties and (b) the names and addresses of said third parties. To request the above information, contact us through our contact form or email at [email protected].
If you have questions about your account or have problems accessing it, you can obtain help through [email protected]. If you have privacy issues regarding access or correction of personal information, you can contact us through our inquiry form or write to the following address:
• Cesar D’Onofrio, Chief Privacy Officer, President and Secretary, Doppler LLC
• Address: 17806 IH-10 W Suite 300, San Antonio, Texas, 78257, United States
• Contact email: [email protected]; [email protected]; +1.210.807.3530 (Tel): 866.523.0282
Although most questions and issues related to access can be handled quickly, complex requests may require more research and time. In such cases, the issues will be solved or you will be informed in relation to the nature of the problem and the following appropriate steps, within thirty days.
We have established a process to resolve disputes and address complaints and provide a recourse to the disagreement relating to your privacy. This service is free to you. The alternative dispute resolution provider is: https://www.jamsadr.com/file-an-eu-us-privacy-shield-claim
Under certain circumstances, you will be able to invoke binding arbitration to resolve disputes between us. The terms under which Privacy Shield organizations are obligated to arbitrate claims are found at: https://www.privacyshield.gov/article?id=ANNEX-I-introduction. You can file arbitration by following this link: http://go.adr.org/privacyshieldfiling.html.
Because we have chosen to follow the Privacy Shield Principles, we are subject to the investigatory and enforcement powers of the FTC.
You can also mail us at our Silicon Valley location: 228 Hamilton Ave Suite 300 CA 94301.
Effective Date of implementation: December 17, 2018.